Community Guidelines

OTC is a group that encompasses one-on-one coaching, group coaching, online sessions and workshops, social media groups, online forums and education platforms, physical interactions and video calls. Throughout these Community Guidelines, these spaces will be referred to as OTC.

Instructors across OTC use guidelines such as these to foster an atmosphere of mutual respect and collaborative inquiry in their courses.  Sometimes called 'ground rules,' community agreements, or participation norms, such guidelines help clarify expectations, cultivate a sense of belonging among students, and facilitate students’ ability to engage productively with one another across their differences.

At all times, we want to ensure OTC Online Community, Forum, Events, Groups and Chat Groups Online and In-person is friendly and supportive for all coaches, students, mentors and guests, regardless of their background or ideas. So we expect you to abide by these common-sense guidelines whenever you engage in a group activity, one-on-one session, an interaction with fellow course members or a post on Skool, online or in social media groups.

Remember, you can report any content or posts that break our guidelines by emailing us or speaking to us directly.

Four Guidelines which we expect all participants to follow

Your contributions should be:

  1. Respectful
  2. Constructive
  3. Careful
  4. Focused

1 Be respectful

We want coaches and students to feel comfortable about sharing their views, experiences and answers. Please use the same courtesy when sharing in OTC as you would use when speaking to someone face-to-face.

Examples of dos and don’ts.


  • Bear in mind how challenging coaching, learning and being vulnerable can be. If there is one thing all of us could do with, it’s some moral support.
  • It’s nice to say thanks if someone have helped you with a query. This can be done by thanking another person, or clicking “like” in online forums such as Skool.
  • Respect that people may have different political, religious, philosophical and cultural backgrounds to you.
  • Ask questions relevant to the group, where all students can benefit from the answers provided by coaches.
  • Turn up prepared to provide input and make valuable contributions.
  • Turn up having completed the worksheet prior to any call or conversation.
  • Attend calls or online sessions from a quiet space.


  • No judging of others. OTC is a safe space designed to encourage the sharing of ideas.
  • No inflammatory messages designed to foster arguments (known as 'trolling').
  • No ‘emotional dumping’, i.e. oversharing of unnecessary information. If you feel that you need to do this, please contact an OTC facilitator director.
  • No ‘hotspot coaching’, i.e. directing group OTC calls to solve your personal problems.
  • No posts or links directing users to any information that would constitute a violation of these Community Guidelines.
  • No racist, sexist, disablist, ageist, homophobic, abusive, threatening, obscene or pornographic content or language.
  • Definitely no inappropriate adult topics, especially innuendo.
  • No comments that attack or ridicule people, groups of people or an organisation (known as ‘flaming’)
  • No attending online meetings in busy, noisy or distracting places.
  • No attending online meetings while you are eating. If you are eating, please turn your camera off.

If you see any of these, please don't respond; simply report the post to a group admin using the ‘Report post to group admins’ button described above.

2 Be constructive

We want to build a thriving community interested in healthy debate. Our watchword is “civil dialogue”: We will encourage a broad range of viewpoints, as long as people are civil. OTC can help by being positive and constructive with posts even when we all disagree with each other.

Avoid angry rants or excessive arguing. ‘I’m right, you’re wrong’ type posts will be deleted.

3 Be careful

Do Respect copyright ownership

Ensure you have created the content you are posting yourself or alternatively have permission from the copyright holder to upload it to OTC.

As you can only share a video, by pasting a link rather than uploading a video, you can share video that you haven’t created yourself, providing you share the video from a website that is accessible by the general public and credit the person who filmed it.

Do play your part in safeguarding children

All material you post that features children or young people should follow the NSPCC, Child Protection in Sport Unit (CPSU) best-practice guidelines. The CPSU does not advocate the banning of images and videos featuring children in sport but recommends these guidelines.

  • Do not include the name of a child whose image is being used or any other identifying information
  • Ask for the child’s and parental permission to use their image on OTC. You can use the CPSU Photography and filming permission form to obtain consent
  • Only use images of children in suitable dress/kit (including relevant required or recommended safety wear) to reduce the risk of inappropriate use.
  • In sports where the potential misuse of images is much greater (eg gymnastics or swimming), the content of the image should focus on the activity rather than the child and should avoid full face and body shots. So for example shots of children in a pool would be appropriate, or if poolside, waist or shoulder up.

If you spot any inappropriate images on OTC, report them immediately.

Do protect peoples’ privacy

Please do not post any personal information including email addresses, other contact details or copies of private emails/messages.

Don’t break the law

Don’t add any other posts that break the law such as posts that falsely damage the reputation of someone or an organisation.

4 Be focussed

Stay on topic and be as specific as you can about your problem or query to help other coaches or students find your query, understand your situation, and make it easier for them to give advice. So instead of ‘I need help’, write ‘does anyone know of X, Y, Z’.

Similarly, if you are providing an answer, the more specific you can be, the easier it is for someone to follow your advice.

Discussions that:

  • veer off topic
  • are unrelated to resolving the issue at hand
  • are repetitive or campaigning
  • are not specific enough

may be moved, edited, removed or asked to be discussed later.

Creating your own content We want you to add content to OTC to help spark conversations with other like-minded individuals. We particularly welcome videos, relevant photos and other illustrations.

It is courteous to obtain the consent of the adult being filmed or photographed, ensuring that the purpose of the filming and publication is understood. Any film or photographs of children or young athletes must follow the Safeguarding Children guidelines above.


We will remove or edit members postings or comments that break these participation guidelines. Even if only part of a comment or posting breaks the community guidelines, the whole thing may be removed. Our moderators may contact you by email in relation to your participation, where an issue comes up in relation to these community guidelines.

Participants who seriously or persistently or break theses participation guidelines or terms of use will be banned from participating at OTC.

    Contacting Us

    If you have any queries about this policy and would like further information, please contact us at:


    A: Unit1/40 Allan Street, Southport, Gold Coast, Queensland, Australia


    This policy was last updated on 29/09/2022.